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Last updated: January 8, 2026
This Refund and Cancellation Policy outlines the terms for refunds and cancellations for services booked through Treato Private Limited ("Treato"). We strive to ensure a fair and transparent process for both patients and healthcare providers.
Full refund to original payment method within 5-7 business days
50% refund to original payment method within 5-7 business days
No refund. The full consultation fee is forfeited.
No refund. The full consultation fee is forfeited.
If a healthcare provider cancels your appointment:
If a video consultation cannot be completed due to technical issues:
Technical issues must be reported within 24 hours of the scheduled appointment time.
Once a consultation has been completed (video call connected or in-person visit occurred), the consultation fee is non-refundable. This includes situations where:
For concerns about quality of care, please contact us at support@treatoapp.com. We take all feedback seriously and will investigate accordingly.
For Treato subscription plans (if applicable):
To request a refund:
Processing times depend on your bank and payment provider. Treato is not responsible for delays caused by third-party payment processors.
Treato reserves the right to make exceptions to this policy on a case-by-case basis, particularly in cases of medical emergencies, natural disasters, or other extraordinary circumstances. Such exceptions are at Treato's sole discretion and do not create precedent for future requests.
For refund-related queries:
Treato Private Limited
Email: refunds@treatoapp.com
Support: support@treatoapp.com