At Treato Private Limited (“Treato”, “we”, “our”, or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the “Services”). By using our Services, you consent to the practices described in this policy.
Information We Collect
We collect information you provide directly to us, as well as information collected automatically:
Personal Information
Identity information (name, date of birth, gender, profile photo)
Contact information (email address, phone number, address)
Health and medical information you choose to share
Payment and billing information
Communications with healthcare providers
Automatically Collected
Device information (device type, operating system, unique identifiers)
Usage data (features used, time spent, interaction patterns)
Location data (with your permission)
Log data (IP address, browser type, access times)
How We Use Your Information
Service Delivery
Provide, maintain, and improve our Services
Process appointments, consultations, and payments
Send notifications, reminders, and updates
Respond to inquiries and support requests
Research & Improvement
Analyze usage patterns to improve UX
Develop new features and services
Conduct internal research with aggregated data
Improve algorithms and ML models
Data Sharing & Disclosure
Healthcare Providers: To facilitate appointments and consultations
Service Providers: Third parties who assist in operating our Services (payment processors, cloud hosting, analytics)
Advertising Partners: Aggregated or de-identified data for targeted advertising
Business Transfers: In connection with mergers, acquisitions, or sale of assets
Legal Requirements: When required by law or to protect our rights
Data Security
We implement encryption in transit and at rest, access controls, and regular security assessments. No method of transmission is 100% secure, but we take every reasonable measure to protect your data.
Data Retention
We retain your data as long as necessary to provide our Services. Medical records are kept for a minimum of 3 years per healthcare regulations. Deleted account data may be retained in anonymized form.
Your Rights
Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and data
Opt-out: Unsubscribe from marketing communications
Portability: Receive your data in a structured format
Children's Privacy
Our Services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us to request deletion.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy and updating the “Last updated” date. Continued use of our Services constitutes acceptance of the updated policy.