Privacy Policy

Introduction

At Treato Private Limited ("Treato", "we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Services"). By using our Services, you consent to the practices described in this policy.

Information We Collect

We collect information you provide directly to us, as well as information collected automatically:

Personal Information

• Identity information (name, date of birth, gender, profile photo)
• Contact information (email address, phone number, address)
• Health and medical information you choose to share
• Payment and billing information
• Communications with healthcare providers

Automatically Collected Information

• Device information (device type, operating system, unique identifiers)
• Usage data (features used, time spent, interaction patterns)
• Location data (with your permission)
• Log data (IP address, browser type, access times)

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Provide, maintain, and improve our Services
• Process appointments, consultations, and payments
• Send you notifications, reminders, and updates
• Respond to your inquiries and support requests

Research and Development

• Analyze usage patterns to improve user experience
• Develop new features, products, and services
• Conduct internal research and analytics using aggregated or de-identified data
• Train and improve our algorithms and machine learning models

Advertising and Marketing

• Display relevant advertisements within our Services
• Personalize content and recommendations based on your interests
• Measure advertising effectiveness and reach
• Send promotional communications (with your consent where required)

Data Sharing and Disclosure

We may share your information in the following circumstances:

• Healthcare Providers: To facilitate appointments and consultations
• Service Providers: Third parties who assist in operating our Services (payment processors, cloud hosting, analytics)
• Advertising Partners: Aggregated or de-identified data for targeted advertising purposes
• Business Transfers: In connection with mergers, acquisitions, or sale of assets
• Legal Requirements: When required by law or to protect our rights

Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this policy. Medical records and consultation data are retained for a minimum of 3 years as required by applicable healthcare regulations. Even after account deletion, we may retain certain information in anonymized or aggregated form for research, analytics, and product improvement purposes.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured format

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Services, you consent to the transfer of your information to countries outside your country of residence, including India, where our servers are located.

Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our Services after any changes constitutes acceptance of the updated policy.